Lillestrand Leadership Workshop Modules

The Vision Achievement Overview

This module focuses on understanding and applying the vision achievement process - including both the leadership and management components.


This module is designed to help each participant maximize their own intrinsic motivation by conceptualizing and writing their own vision statement - within the organization’s overall vision.

Personality Awareness

This module helps people more fully understand and appreciate both themselves and others. This module provides a humorous and enjoyable journey to a clearer understanding and application of the truth that when it comes to people “different isn’t usually either bad or good, it is just different.”


This module helps clarify and apply key concepts of utilizing goals - why we sometimes shy away from goals, how we can enhance our own relationship to goals and ways to take advantage of the human being’s natural goal-seeking mechanisms.

Setting and Tracking Expectations

This module is designed to help participants more clearly understand the role of expectations, become more effective when establishing and tracking expectations and to utilize performance that is below expectations to propel development. Optional: A brief look at expectations, feedback and tracking as it relates to finances.

Supervision Wisdom

This module helps each participant understand and apply the supervision concepts of relating adult-to-adult, understanding the “directive continuum,” distinguishing between highly directive delegation and empowerment delegation—and knowing when to use each one, effectiveness when giving and receiving feedback along with treating people with dignity and respect.

Stress Management

The difficulty with the subject of stress management isn’t that there is no information on the subject but rather that there is too much. This module distills a wide range of information into a broad general overview of stress and stress management. It is designed to help participants recognize and assess the impact of non-productive and destructive stress while helping participants begin to apply practical ways to wisely and effectively manage their own stress.

Listening I

This module is designed to communicate what true listening is and is not, to help people understand the benefits of listening and to, consequently, be motivated to learn to listen more effectively and to outline the main skills necessary for effective listening - both what to do and what not to do.

Listening II

This second listening module considers several common barriers to listening effectiveness, examines seven benefits that accrue to those who overcome these barriers and become an effective listener, and reviews a simple five point blueprint for increased listening effectiveness.

Customer Service

This module helps each participant to increase their understanding of the importance of customer service, to identify their various customers - both internal and external, to apply these customer service concepts to their current responsibilities and to become familiar with a simple tool for discovering what their customers, internal and external, feel about the level of service currently provided as well as what they want and expect.


Attitude basically is how we view the world, how we think and feel about life. This module, backward engineered from the quotes of successful people, considers three components to developing a healthier and more relaxed attitude towards uncertainty. It examines four components in developing an attitude that is most conducive to moving forward towards one’s desired future and reviews two aspects of wisdom of character as they relate to maintaining a sound attitude.

Self Esteem

This module is designed to help participants more clearly see the benefits of high self esteem along with the costs of low self esteem. It also helps each participant build their own self esteem as well as the self esteem of others while clarifying ways that self esteem is needlessly harmed.

Priority Management

This module considers some of the historic progression in the field of time/priority management, applies several principles for effective time use and reviews ways to continue to benefit from the aspects of the traditional time management model that are still relevant.

Ask Assertive Communication

This module defines and contrasts ask assertive and tell assertive communication, helps participants understand the relationship building power of ask assertive communication, reviews several of the other benefits of the ask assertive communication style and provides an opportunity for each person to think through the application implications of what is learned.

Professional versus Executive

This module is designed to help people begin to understand the conceptual and operational differences between an executive and professional approach to work, to help people think through which role they more naturally play, to briefly explain the professional-executive continuum, to help people think through which style is most desirable in their current situation and to provide an opportunity for thinking through some changes for any participant who determines that their current role requires them to move more towards the executive side of the professional-executive continuum.

Coaching as a Leadership/Management Style

This module explains why a coaching style of leadership is often required in the current work environment, reviews three important concepts to consider when moving towards a coaching style of leadership, helps participants become familiar with several additional perspectives that are relevant to a coaching approach to leadership and provides opportunities to apply what is learned to their current work situation.

Process and Systems

This module helps participants arrive at a greater understanding of the importance of process and systems, provides guidance in developing new processes and systems, and gives insights into refining existing processes and systems.


This module helps each participant become aware of a few mental practices that can aid in dealing with change, considers several action prescriptions that make coping with change more positive and think about change from a “big picture” leadership and organizational point of view.

Leadership Team

This module is designed to help leaders design and develop an effective team of people to help them lead their area of responsibility. Three models of forming up a leadership team are offered and opportunities are provided to help each person begin to design the leadership team configuration that fits their unique situation.


A “shoot first, ask questions second” judgmental approach is as common in the workplace as it is destructive. The costs in terms of both money and relational effectiveness are high. Designed to counteract this costly, yet natural, tendency this module helps participants discover the negative outcomes that being judgmental yields, examines the difference between judgment and discernment, reviews an innovative “wisdom/consequence” model of correction and teaches how to use one’s judgmental attitudes to uncover potential personal growth areas.

Specificity, affirmation and intent

The purpose of this module is to explain the role specificity, affirmation and intent plays in achieving desired outcomes, to clarify how specificity, affirmation and intent relate to the new rules of the game, to point out the role dissatisfaction can play in enhancing achievement, to utilize written specificity, affirmation and intent statements and to help participant comprehend and apply the power of listing and reviewing the benefits that will accrue when intent is realized.


While expenditures for organizational reinvention/re-engineering soar into the billions, an extremely costly factor in the workplace is typically overlooked—namely the debilitating effects of a lack of forgiveness. The costs in terms of health related absenteeism, relational ineffectiveness, teamwork drag and so forth is immense. This module considers several key truths about forgiveness—including its relevance to workplace effectiveness and profitability, examines the importance of self forgiveness, looks at the benefits of practicing forgiveness as a way-of-life and clarifies the connection between forgiveness and achieving sophisticated personal and professional maturity.

Second Curve

Organizations and individuals all go through time when they need to move to a new level of effectiveness, a second curve of growth and effectiveness. This module clarifies the second curve concept, reviews the factors that bring about the need for a second curve, looks at the role of pain in creating a second curve, discusses the role of exhaustion in diagnosing a need for a second curve and considers the idea of continuously putting into play a new curve.


One of the most helpful and sophisticated emotions for workplace effectiveness is gratitude. It beneficially touches on everything from vigor to creativity to team relationships. This module defines gratitude, considers three areas of benefit that accrue to the person who practices gratitude, looks at four other aspects of gratitude and helps each participant understand more fully how to apply the gratitude concept.