Course Description: The Vital Learning Customer-Oriented Selling (COS) course teaches a consultative process for developing understanding and agreement between the customer and sales people throughout the sales process.
Managing Complaints provides team leaders, supervisors and managers with a proven process and individual skills to effectively deal with employee complaints in a way that supports employee and team goals. (4 hours)
"Our leadership team recently completed our most productive and forthright strategic planning session ever. I told my board later that I believe the open and effective communication of our leadership staff during that meeting is directly traceable to [Lillestrand Lead...(continued)"