Course Description: The Vital Learning Customer-Oriented Selling (COS) course teaches a consultative process for developing understanding and agreement between the customer and sales people throughout the sales process.
Managing Complaints provides team leaders, supervisors and managers with a proven process and individual skills to effectively deal with employee complaints in a way that supports employee and team goals. (4 hours)
"Thanks very much for sending me the two versions of the draft strategic plan. We are already making great use of them. I very much enjoyed working with you. You helped us to move this process forward at a rapid clip, in a meaningful and efficient way. You were grea...(continued)"