Course Description: The Vital Learning Customer-Oriented Selling (COS) course teaches a consultative process for developing understanding and agreement between the customer and sales people throughout the sales process.
Managing Complaints provides team leaders, supervisors and managers with a proven process and individual skills to effectively deal with employee complaints in a way that supports employee and team goals. (4 hours)
"Thank you for helping us with our finances. Your helping me with the process of identifying $250,000 in savings was much appreciated. That assistance - which led to a helpful restructuring - resulted in lowering our break-even point by a $1,000,000 in manufactured sa...(continued)"