Course Description: The Vital Learning Customer-Oriented Selling (COS) course teaches a consultative process for developing understanding and agreement between the customer and sales people throughout the sales process.
Managing Complaints provides team leaders, supervisors and managers with a proven process and individual skills to effectively deal with employee complaints in a way that supports employee and team goals. (4 hours)
"[Lillestrand Leadership] provides the team facilitation, leadership coaching and outside perspective we need to help promote the growth and development of both our staff and company. Our staff spends the vast majority of their waking hours right here with us at work...(continued)"