Course Description: The Vital Learning Customer-Oriented Selling (COS) course teaches a consultative process for developing understanding and agreement between the customer and sales people throughout the sales process.
Managing Complaints provides team leaders, supervisors and managers with a proven process and individual skills to effectively deal with employee complaints in a way that supports employee and team goals. (4 hours)
"Our company’s communication system and process were significantly strengthened by your capable assistance. And the strategic plan alignment piece you helped us develop was the most concise and accurate communication summary of our direction that we have ever achieved...(continued)"