Course Description: The Vital Learning Customer-Oriented Selling (COS) course teaches a consultative process for developing understanding and agreement between the customer and sales people throughout the sales process.
Managing Complaints provides team leaders, supervisors and managers with a proven process and individual skills to effectively deal with employee complaints in a way that supports employee and team goals. (4 hours)
"I personally have found Loren Lillestrand’s services a tremendous benefit and feedback from my OCWD staff has been overwhelmingly supportive. I would encourage you to talk to Loren and see if he might be able to provide similar benefit for your organization. "