Course Description: The Vital Learning Customer-Oriented Selling (COS) course teaches a consultative process for developing understanding and agreement between the customer and sales people throughout the sales process.
Managing Complaints provides team leaders, supervisors and managers with a proven process and individual skills to effectively deal with employee complaints in a way that supports employee and team goals. (4 hours)
"The recommendation of our corporate council of thirty years to engage [Lillestrand Leadership] to help us transform beyond our founder stage has been a big win. They not only have the resources to help us reinvent our structures and processes but also to help our pe...(continued)"