Course Description: The Vital Learning Customer-Oriented Selling (COS) course teaches a consultative process for developing understanding and agreement between the customer and sales people throughout the sales process.
Managing Complaints provides team leaders, supervisors and managers with a proven process and individual skills to effectively deal with employee complaints in a way that supports employee and team goals. (4 hours)
"When [Lillestrand Leadership] guaranteed a 67% survey response rate, I was favorably impressed. When the actual response rate they achieved was 80%, I could hardly believe it. In the many project assignments they have handled since then, I have never been anything bu...(continued)"