Course Description: The Vital Learning Customer-Oriented Selling (COS) course teaches a consultative process for developing understanding and agreement between the customer and sales people throughout the sales process.
Managing Complaints provides team leaders, supervisors and managers with a proven process and individual skills to effectively deal with employee complaints in a way that supports employee and team goals. (4 hours)
"[Lillestrand Leadership] has played an indispensable role in helping us open up a whole new field of strategic partnerships in the financial services industry. I couldn’t be more pleased. I owe my success to [Lillestrand Leadership]."