Learners analyze the skills and strategies they use every day in their jobs to identify the techniques that they do very well and to develop ways for them to do their job better.
Course Description: The Vital Learning Customer-Oriented Selling (COS) course teaches a consultative process for developing understanding and agreement between the customer and sales people throughout the sales process.
Managing Complaints provides team leaders, supervisors and managers with a proven process and individual skills to effectively deal with employee complaints in a way that supports employee and team goals. (4 hours)