Customer Service Courses
Customer Service Courses
Delivering Customer Focused Service
Learners analyze the skills and strategies they use every day in their jobs to identify the techniques that they do very well and to develop ways for them to do their job better.
Dealing With Difficult Customer Situations
Customer service representatives are provided techniques for dealing with difficult customer situations.
STAR Service
STAR Service is a powerful program designed to address the opportunity to improve customer experiences in face-to-face interactions.
Making Customer Recommendations
The recommendation begins where the discovery leaves off—with a clear consensus about the customer objectives.
The Incoming Sales Call
The relationship representatives establish in the first few seconds of the customer's call will dictate their chances of success.
Customer-Oriented Selling
Course Description: The Vital Learning Customer-Oriented Selling (COS) course teaches a consultative process for developing understanding and agreement between the customer and sales people throughout the sales process.
Managing Complaints
Managing Complaints provides team leaders, supervisors and managers with a proven process and individual skills to effectively deal with employee complaints in a way that supports employee and team goals. (4 hours)