STAR Service

Description

STAR Service is a powerful program designed to address the opportunity to improve customer experiences in face-to-face interactions. Your service employees will learn the process and skills they need to provide customers with Positive Memorable Experiences. The clear, practical, four-step STAR Service Process™, coupled with the communication skills taught in the workshop, help your employees not only to transform negative and neutral customer experiences to positive and memorable transactions but also to reaffirm and enhance long-term relationships, the foundation of business success.

Related Courses

• Managing Complaints
• Dealing With Difficult Customer Situations
• Delivering Customer Focused Service
• STAR Service
• Making Customer Recommendations
• The Incoming Sales Call
• Customer-Oriented Selling

Course Categories

• Supervision Courses
• Leadership Essentials
• Human Resources Courses
• Customer Service Courses
• Communication Courses