Delivering Customer Focused Service
Description
Learners analyze the skills and strategies they use every day in their jobs to identify the techniques that they do very well and to develop ways for them to do their job better. During this training, participants will learn guidelines for delivering customer focused service, including understanding their role as a professional; the essential skills of communication: listening, questioning, verifying, explaining; and a four-step customer service model.
Full-service
Our experts will implement the materials ensuring maxim value is delivered.
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1 (951) 805-9192leadership@lillestrand.com