Dealing With Difficult Customer Situations

Description

Customer service representatives are provided techniques for dealing with difficult customer situations. Their role as customer service representatives offers many rewards and satisfactions. But there are many frustrations inherent in the job. During this training, they will learn the general guidelines for dealing with difficult customers in such situations: calming and focusing, and then practicing what they have learned.

Self-service

Buy the course material, administer yourself and save money.

$49.00 - Buy Now

Full-service

Our experts will implement the materials ensuring maxim value is delivered.

Get started today by contacting us

1 (951) 805-9192
leadership@lillestrand.com