Dealing With Difficult Customer Situations
Description
Customer service representatives are provided techniques for dealing with difficult customer situations. Their role as customer service representatives offers many rewards and satisfactions. But there are many frustrations inherent in the job. During this training, they will learn the general guidelines for dealing with difficult customers in such situations: calming and focusing, and then practicing what they have learned.
Full-service
Our experts will implement the materials ensuring maxim value is delivered.
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1 (951) 805-9192leadership@lillestrand.com