Leadership Essentials
Leadership Essentials
Essential Skills of Leadership
Essential Skills of Leadership teaches team leaders, supervisors and managers contemporary techniques for effective leadership, thereby improving their performance and increasing the productivity of both the team and the organization. (4 hours)
Coaching Job Skills
Coaching Job Skills™ teaches team leaders, supervisors and managers a process of observation, analysis and communication to help them successfully coach team members in their jobs, as well as widen the breadth of team members’ skill sets. (4 hours)
Communicating Up
Communicating Up teaches team leaders, supervisors and managers how to hold more successful meetings with their managers and other members of senior management, transforming these meetings into positive, productive experiences. (4 hours)
Delegating
Delegating teaches team leaders, supervisors and managers how to develop team members in order to strengthen their commitment to the organization’s success, so employees feel more a part of the team and of the entire organization. (4 hours)
Effective Discipline
Provides team leaders, supervisors and managers with the tools necessary to dramatically reduce employees’ problem behaviors. By involving team members in performance discussions managers can turn a potentially negative interaction into a positive developmental step. (4 hours)
Improving Work Habits
Improving Work Habits provides team leaders, supervisors and managers with the tools necessary to recognize and address poor work habits, even those of successful, productive team members. (4 hours)
Managing Complaints
Managing Complaints provides team leaders, supervisors and managers with a proven process and individual skills to effectively deal with employee complaints in a way that supports employee and team goals. (4 hours)
Resolving Conflicts
Resolving Conflicts teaches team leaders, supervisors and managers to understand the signs of conflict and find the root causes, so managers can eliminate the issues and minimize the negative effects. (4 hours)
Supporting Change
Supporting Change teaches team leaders, supervisors and managers how to support change while addressing the team’s comfort level with it, enabling leaders to more effectively facilitate the team’s acceptance of new ways of doing things. (4 hours)
Essential Skills of Communicating
Helps team leaders, supervisors and managers ensure that communication with employees is a two-way process through designing clear, concise messages, listening to improve communication and managing nonverbal behaviors to reinforce the intent of the message. (4 hours)